What are your guests experiencing?

Every aspect of their experience is important and can increase spending, impact return visits and drive social media. Our tools help measure your guest experience, analyze results and take action!
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Amusement/Theme Parks

“Amusement Advantage has been a great partner in providing feedback. Their evaluations are timely and actionable. Our decision to utilize them has proven to be a great investment.”
- Craig Freeman: Cedar Fair Entertainment
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Bowling Centers

“Amusement Advantage is one of our favorite SmartBuy partners. The information provided is very detailed and useful, which wasn’t always the case with other shopping services we tried in the past.”
- Amy Arcuri: Bowling Proprietors Association of America
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Family Entertainment Centers

“Amusement Advantage has proven to stand out above their competition.  I would recommend anyone looking to implement an affordable Secret Shopper program to consider them!”
- Gregg BormanApex Parks Group

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Zoos

“We selected Amusement Advantage based upon their demonstrated integrity, attention to detail, flexibility, and national presence. They have proven on numerous occasions that they can handle a variety of demands in a wide range of cultural attractions.”
– Tim Brantley: Service Systems Associates
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Roller Skating

“We worked closely to develop a specific shopper report that fits the needs of our company. We fine tune our shops on a regular basis and they work with us to accomplish our goals. I highly recommend them.”
– Bruce Aster: United Skates of America
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Science Centers

“The reports we receive are very detailed and thorough, which helps us identify where we can improve and where we are meeting and exceeding our guest’s expectations.“
– Stephanie Wood Denver Museum of Nature & Science
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Water Parks

“The thorough and useful reports are a great snapshot of what the guests’ entire experience is. It is a great addition to our in house surveying and we continue to find it well worth our investment.”
– Terri Adams: Schlitterbahn Waterparks & Resorts
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Measurement:

Obtain objective detailed feedback from real customers in your market with mystery shopping evaluations and guest surveys, customized to your needs.

Analysis:

Discover actionable insight through comprehensive reporting, historical comparison data, industry benchmarking and in depth performance analysis.

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Action:

Create and Implement proven training, coaching and reward strategies with industry consultant support to capitalize on the data captured and analysis gleamed.

Industry Memberships and Partnerships:

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