What are your Guests Experiencing?

Every aspect of their experience is important and can increase spending, impact return visits and drive social media.  Our tools help you Measure your guest experience, Analyze the results and take Action!

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Amusement / Theme Parks

“Amusement Advantage has been a great partner in providing feedback. Their evaluations are timely and actionable. Our decision to utilize them has proven to be a great investment.”
- Craig FreemanCedar Fair Entertainment

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“The mystery shopping reports give us great insight into the guest experience and are invaluable in improving the way we interact with our visits.  We highly recommend their services.”
- Caroline FlyAquarium of the Pacific

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Bowling Centers

“Amusement Advantage is one of our favorite SmartBuy partners. The information provided is very detailed and useful, which wasn’t always the case with other shopping services we tried in the past.”
- Amy ArcuriBowling Proprietors Association of America

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Family Entertainment Centers

“Amusement Advantage has proven to stand out above their competition.  I would recommend anyone looking to implement an affordable Secret Shopper program to consider them!”
- Gregg Borman:   Apex Parks Group

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Museums / Science Centers

“The reports we receive are very detailed and thorough, which helps us identify where we can improve and where we are meeting and exceeding our guest’s expectations.“
– Stephanie Wood:  Denver Museum of Nature & Science

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Skating Centers

“We worked closely to develop a specific shopper report that fits the needs of our company. We fine tune our shops on a regular basis and they work with us to accomplish our goals. I highly recommend them.”
– Bruce Aster:  United Skates of America

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Water Parks

“The thorough and useful reports are a great snapshot of what the guests’ entire experience is. It is a great addition to our in house surveying and we continue to find it well worth our investment.”
– Terri Adams:  Schlitterbahn Waterparks & Resorts

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“We selected Amusement Advantage based upon their demonstrated integrity, attention to detail, flexibility, and national presence. They have proven on numerous occasions that they can handle a variety of demands in a wide range of cultural attractions.”
– Tim BrantleyService Systems Associates

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Obtain objective detailed feedback from real customers in your market with mystery shopping evaluations and guest surveys, customized to your organizations needs.


Discover actionable insight through comprehensive reporting, historical comparison data, industry benchmarking, in-depth performance analysis and public feedback analysis.


Create and implement proven training, coaching and reward strategies with experienced industry consultant support to capitalize on the data captured and analysis gleamed.

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Sign up for a FREE mystery shopping evaluation and see what your guests are experiencing.

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