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Commit, in principle, to the purposes of the association:
improving service and promoting excellence in the mystery
shopping industry; |
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Conduct mystery shopping services in an honest and ethical
manner; |
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Conduct mystery shopping services according to industry
procedures and regulations set forth and agreed to by MSPA
members; |
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Instill confidence in mystery shopping and encourage public
cooperation; |
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Respect our MSPA members, clients, and the general public.
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In addition, we agree to the following Rules of Ethical Conduct |
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I agree to perform all shops to the best of my ability |
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I agree to perform all shops with honesty and integrity; |
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I agree to submit all reports on or before the deadline; |
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I agree to honor all confidentiality agreements; |
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I agree to give immediate notice to the shopping company if I
cannot perform a shop for any reason; |
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I agree to return follow up calls or e-mails in a timely
manner; |
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I agree to keep paperwork and notes for at least 60 days in
case questions arise by the client; |
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I will not perform a shop unless I have thoroughly read each
question on the survey and the guidelines provided by the
shopping provider; |
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I will not falsify or misrepresent reports; |
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I will not ask or encourage anyone to break confidentiality
agreements with other firms for whom they conduct mystery
shopping assignments; |
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I will not use any MSPA media to publish complaints against
vendors, clients, shoppers or mystery shopper providers; |
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I will not share information with others on which company
shops which clients; |
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I will not share information with others on shopping fees and
reimbursements for specific clients; |
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I will not share the results of a shop with others in order to
protect the clients confidentiality; |
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I will not perform any shops under the influence of illegal
drugs, or prescription drugs that might impair my abilities; |
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I agree not to become inebriated or drink beyond the legal
limits set forth in my state or perform any other activity that
my cause harm to myself or others while mystery shopping; |
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I will not contact a client directly without approval of the
shopping company; |
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I will not disrupt the normal business flow of an operation in
the process of performing a shop (do not cause a scene); |
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I will not announce myself as a mystery shopper to the
business being shopped unless given specific instructions by the
shopping company; |
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I will not accept a mystery shopping assignment for a business
that I, my family or friends work for; |
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I will not list any shopping company I work for as an
employee on any forms (especially unemployment forms) if I
am hired strictly as an independent contractor for that company. |
