Amusement Advantage Continues to Expand OfferingsWith New Guest Experience Solutions
ARVADA, CO, October 26, 2015 – Amusement Advantage, Inc. the exclusive provider of guest experience measurement services to the Attractions Industry, is thrilled to announce that it has substantially expanded its scope of offerings, with twelve new programs geared toward understanding and improving the guest experience. This unprecedented expansion comes as Amusement Advantage looks to offer new and innovative ways to enhance the quality of the guest experience within the Attractions Industry.
“We have always been focused on helping attractions understand what their guests are experiencing, and are always looking for more ways to foster the success of our clients and the industry as a whole,” said Scot Carson, President of Amusement Advantage. “With nearly 20 years of experience behind us as the only mystery shopping provider working solely with attractions, we are thrilled to offer these new and unique services to the industry. With these new programs, we now offer an even more complete set of Guest Experience Solutions, using our talents and expertise to make an impact that expands upon our highly successful mystery shopping programs.”
Guest Feedback Management, a new and exciting addition to Amusement Advantage’s lineup, shows how you can utilize feedback to create change and improvement within your facility. By understanding the communication process from when a guest develops a subjective thought about their experience, through how it’s communicated and what is done about it, you can be equipped with a wealth of information and knowledge that is otherwise leaving you in the dark. Keeping your finger on the pulse of what your guests are thinking allows you to make the right adjustments quickly so you can stay ahead of the curve. Data is collected from internal feedback channels, as well as public feedback, such as TripAdvisor and Yelp.
Guest Experience Management is a suite of brand new consulting services that dive even deeper into the guest experience to further enhance the experience. These services help attractions align their service standard and infuse it into standard operations, understand how the expectation that is set compares with the actual guest experience, and provide thorough evaluations of how service failures are managed and addressed. These services are effectively aimed towards one aggressive goal: turn more first-time visitors into loyal, raving fans.
Amusement Advantage is thrilled to showcase these new offerings, as well as their classic programs, at the IAAPA Attractions Expo in Orlando, Florida from November 16-20, 2015. IAAPA will be exhibiting at booth 4349.
Please visit www.amusementadvantage.com for more detail regarding Amusement Advantage’s Guest Experience Solutions. For specific inquiries, you may contact Joshua Liebman, Director of Business Development at 407-442-3110 or firstname.lastname@example.org.
About Amusement Advantage, Inc.
Amusement Advantage, Inc. was founded in January of 1996 to provide mystery shopping services exclusively to the attractions industry. Based in the greater Denver, CO area, the company works with attractions in the US and Canada, including amusement parks, water parks, FECs, zoos, aquariums, science centers, museums, bowling centers, skating centers and other attractions. Amusement Advantage is a member of the International Association of Amusement Parks and Attractions, the Florida Attractions Association, the World Water Park Association, The Association of Science Centers, and The Roller Skating Association of America and the Mystery Shopping Providers Association. The company provides mystery shopping evaluations for IAAPA as part of the selection process for the Top FEC’s of the World Awards and is the exclusive Smart Buy provider for the Bowling Providers Association of America.