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Every aspect of a guest's experience is important and can increase spending and lead to higher attendance.

O A typical dissatisfied customer will tell 20 other potential customers; these 20 in turn will tell another 20...

O For every complaint the average business receives, there are 24 more unhappy customers.

O It costs 6 times more to attract a new customer than keep a current customer

As the only exclusive mystery shopping provider to the amusement industry, Amusement Advantage is dedicated to providing a critical look at guest service through custom-tailored mystery shopping programs.

Amusement Advantage's programs for monitoring guest satisfaction provide the detailed feedback you need to enhance your training and staff development initiatives.

· Available in all 50 states and Canada

· Amusement industry specialized service since 1996

· Proven programs with over 100 facilities nationwide

· Custom-tailored programs for each customer

· Comprehensive evaluations of your entire operation

· Fast results provided within 48 hours

· Guest Service, value, safety and loss prevention

· On the spot employee recognition and awards

· Targeted group sales/reservations phone shops

· Full Birthday Party evaluations

· Industry standard and facility specific criteria

· Digital photos and recorded phone calls available

· Custom online reporting -  interval / summary / comparison data

· 100% satisfaction guaranteed

View / Print more information about our services

Download a Power Point presentation about "Outsourcing your Mystery Shopping Program"

Start a mystery shopping program at your facility today!

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