As the only exclusive Guest Experience Solutions provider to the attractions
industry, Amusement Advantage is dedicated to providing your attraction the
tools needed to measure your guest experience, analyze results and facilitate
action to improve your guest experience. We have
experience working in all 50 states, Canada and
some international locations. We provide a 100% satisfaction guarantee for
all our services. Click
here to view references.
Solutions for the Attractions Industry
Quick Links:
Measurement
·
Mystery Shopping
- Proven programs with over
250 facilities nationwide
-
Comprehensive evaluations of
your entire operation
- Conducted by mystery
shopping professional in your market
-
Targeted Group Sales / Phone Order / Reservations
evaluations
-
Complete
On-site Birthday Party Evaluations
-
Fast results provided within 48-72 hours
- Guest
Service, value, safety and loss prevention
- On the spot employee recognition
and awards
-
Industry standard and facility specific criteria
-
Digital photos and recorded phone calls available
-
Custom online
reporting
- interval / summary / comparison
data
-
Click here to view sample reports
·
Exit Surveys
- Conducted on-site at
attraction by trained contractors
- Contractors are
professional and outgoing
- Customized survey for each
attraction
- Data captured using PDA
- Summary report of results
included
-
Click here for more information
·
Guest Surveys
- Customized survey questions
and formats
- Phone IVR surveys
- Website surveys
- Surveys can be driven by
POS receipts
- Summary report of results
included
Analysis
·
Summary Analysis
Reports
-
Based upon actual Mystery Shopping Results
- Highlight trends and
patterns of behavior
-
Provide recommendations and suggestions
- Uncover industry norms
- Pre and post analysis calls
included
-
Click here for more
information
· Industry
Competitive
Analysis Reports
- Compare mystery shopping
results with other similar attractions
- Attractions industry
standard criteria comparisons
- View consumer ratings from
FunRating.com
website
Action
· Staff Training & Development
- Designed specifically based
upon measurement and analysis
- Customer Service skills
training
- Positive attitude and
employee morale sessions
- Overcoming rude customers /
conflict resolution
-
Click here for more
information
· Leadership Coaching
- Uncovering environmental
barriers
- Procedure compliance -
individual vs. team approach
- Hiring practices and
employee screening
-
Click here for more
information
More Information:
Industry
Undercover - Mystery Shopping in the attractions industry...
FunWorld Magazine,
November/December 2008
Standard
Services Brochure
Enhanced Services Brochure
10
Things to Consider when Implementing
Outsourcing
your Mystery Shopping
