Group Sales evaluations are customized mystery shopping programs to evaluate the phone/web/email process of requesting information about and making reservations for all type of group trips and events. These evaluations include:
- Website information / content
- Online request forms / email requests
- Web / email follow up / response
- Phone menus / system / IVR
- Phone representatives
- Follow up calls
- Reservations materials
- Deposit requirements
- Educational / School requirements
- Suggestive selling
- Price / Value / Competitive Analysis
- Evaluate your facility and staff using industry standard and facility specific criteria.
- Real-world comments and feedback from a prospective customer in your market.
- Recorded phone calls are available and can be a powerful tool for employee coaching.
- Party Pro! complete birthday party evaluations are also available. See Party Pro! page for more info.
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