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Group Sales
Group Sales evaluations are customized mystery shopping programs to evaluate the phone/web/email process of requesting information about and making reservations for all type of group trips and events.  These evaluations include:
    - Website information / content
    - Online request forms / email requests
    - Web / email follow up / response
    - Phone menus / system / IVR
    - Phone representatives
    - Follow up calls
    - Reservations materials
    - Deposit requirements
    - Educational / School requirements
    - Suggestive selling

    - Price / Value / Competitive Analysis

- Evaluate your facility and staff using industry standard and facility specific criteria.
- Real-world comments and feedback from a prospective customer in your market.


- Recorded phone calls are available and can be a powerful tool for employee coaching.


- Party Pro! complete birthday party evaluations are also available.  See Party Pro! page for more info.


Click here to view/print more information about this and other Enhanced Services we offer.

Start a mystery shopping program at your facility today!


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