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- Peter Gardella
DelGrosso's’s
Amusement Park |
"I
would absolutely recommend their services. They are cost effective and a great
human relations tool. The reports are well written & concise. It’s great
for discussion at staff meetings." |
|
-
Dave Kulis
Mesa Golfland & SunSplash WaterPark |
"For the money, we simply haven't found a
better way to get high-quality feedback as to how we're doing from the
guest's perspective." |
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- Lorry Comiskey
California Science
Center |
"I am extremely happy with the service and how it is helping
to transform the managers, supervisors and staff members. The information
is invaluable when trying to identify gaps in training." |
|
- Matt Ankley
Aquarium of
the Pacific |
"Exit surveys are great, but for the
individual front line staff, they don't mean a whole lot. AA provides the individual
specific objective feedback on how they are doing their job and how the customer perceives them, allowing individuals to take ownership for improving the guest experience." |
|
-
Ken Bupt
Conner Prairie Interactive History Park |
"Amusement
Advantage has played a significant role in helping Conner Prairie
Interactive History Park continue to improve the experiences we offer our
guests. They provide the highest quality mystery shoppers who consistently
provide real value as part of our ongoing customer research efforts, and
their prices are a bargain compared with other firms we've considered. The
return on investment for us has been outstanding." |
|
- Brian Bossuyt
CamelBack Ski Resort / CamelBeach Water Park |
"Amusement
Advantage has provided not only a wonderful customer service tool for our
company; in the same right we have been able to use their reports as an aid
for our customer service training program for our staff. We have used
their reports for both our summer and winter businesses and the suggestions
we have received from their secret shoppers have enabled us to improve our
customer’s total experience when they visit our resort." |
|
-
Dana Lewis
1st Mariner Arena |
"We receive valuable information that helps
us identify problems, correct them and better serve our patrons." |
|
- Carol
Monheimer
Magic
Springs Crystal Falls |
"We have been thrilled with the reports we receive which have
enabled us to focus on problem areas and reward team members in those areas
that provide exceptional service." |
|
- David
Goetz
Service Systems Associates |
"Customization
was important and pricing was excellent. Each report dove-tailrs well
into our ongoing customer service programs." |
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- Keith Hood
Kennywood
Entertainment Company |
"The
most important factor in choosing Amusement Advantage was the price of service.
Our level of satisfaction was fully as expected." |
|
-
David Bucher
Kiwanis Park Recreation Center |
"It initiates conversations about
customer service and what we do well and where we do not do as well and why.
We chose them because of the format, experience, flexibility and feeling
that we were an important client." |
|
-
Bonnie Frum
Garden of the Gods Visitor Center |
"They do a great job in every area of
service. We choose then because of their expertise in attractions and
they have been very response." |
|
- Scott MacKay
Sandcastle
WaterPark |
"The
program allows managers insight into guest/team member interaction. The company
is very easy to work with!" |
|
- Amber Christopher
Denver Zoo |
"We
recommend Amusement Advantage. I think it is a great service and reasonably
priced. It has helped us identify problems from a customer’s point of
view." |
|
-
Stuart Hersh
Grand Prix
Tampa |
"I
would recommend their services because they're tailored to get whatever
information is desired. The flexibility of reporting and price was the
most important factor in choosing their services." |
|
-
Donna M. Powell
Northwest Trek Wildlife Park |
"The customizable
site review was very helpful to managers in addressing service shortfalls,
but also in providing positive feedback to staff." |
|
- Frank Sirre
New Roc Fun
House |
"We get a great tailor made evaluation
specifically giving emphasis on what we feel we need assessed. I am
able to get what a guest's perception of reality is on any given day." |
|
-
Dino Fazio
Morey's Piers |
"The quality of the product is excellent
and the cost is reasonable. We use the results to hone our training
and recognition programs. We also respond immediately to issues raised
by the reports." |
|
- Colleen Wyatt
Hinkle Family
Fun Center |
"This is an invaluable program in terms
of obtaining the evaluations from an outside source and helping us to
continually implement and evaluate our service to our guests." |
|
-
Elaine Gainer
Santa's Village |
"We use it as a motivational tool. It's
very worthwhile to us. It helps management know guests interpretations
and feelings about the park." |
|
- Robert Araiza
Mulligan Family Fun Centers |
"Allowing our staff to listen to their
own recording and grade themselves is priceless. The evaluations are a
great teaching tool. |
|
- Brian
Baker
Ocean
Breeze Water Park |
"Amusement Advantage does a great job of tailoring the survey
to each individual park's needs. We are extremely
satisfied with the results." |
|
- Mark Slesser
Coney Island
Emporium |
"Their services provide a clear and
insightful independent observation of your facility. It helps to
identify both strengths and weaknesses in all aspects of your operation." |
|
-
Bobbie Wages
Lake Compounce Theme Park |
"I would recommend their services
because it helps to have another set of eye on our operation." |
|
-
Darren Harmon
Wilsonville Family Fun Center |
"It's a good way to track the service in your
facility...very thorough evaluations, easy to read." |
|
- Linda Husted
The Seven Falls Company |
"Amusement
Advantage provides us with an organized, detailed report which is a valuable
resource for us to evaluate and make appropriate changes that will
positively impact our guests." |
|
-
Barry Kumpf
Lakemont Park & The Island WaterPark |
"We
are actually implementing several suggestions which were made on our
reports. We believe that each of these changes will enhance our guest
services." |
|
-
Eric Johnson
Boondocks Fun Centers |
"It's a great resource to see exactly
what's going on in your park... and to be reminded of the customers
perspective. It has helped us to focus more on our customer service
and provide another form of training for our employees." |
|
- Lou
Cirigliano
Casino Pier & Breakwater Beach |
"It is a great tool to see how your business
is operating. We've taken many suggestions by the shoppers and
implemented them - to our guest's appreciation!" |
|
-
Michael Anthony Russo
Adventure Cove Family Fun Center |
"I have always believed it necessary to
have an outside source secretly evaluate our facility. The reports
were returned in a timely fashion and the content was useful." |
|
- Andrew Maurek
Hyland Hills Water World |
"We can pick little
things out and sometimes we can see trends. We are extremely satisfied
with the delivery and timing of the reports." |
|
- Ken Ciancio
Hyland Hills Adventure Golf |
"It is an excellent tool
that will help you gauge what you do right and what you need to improve on.
We use all of our evaluations as a tool to improve guest relations, hiring,
safety and cleanliness." |
|
- Linda De Carvalho
Golf N' Stuff Fun Centers |
"The service pinpoints areas
which may otherwise be overlooked and improves customer service." |
|
- Kristi Dean
Joyland
Amusement Park |
"We
red flagged some areas we needed to improve on. We were very satisfied with
their services." |
|
- Kevin Starr
Wild Mountain Recreation |
"The information
received is relevant and valuable. The crew, as long as they know what
is expected, have shown improvement in their guest service goals." |
|
- Valerie Sermet
The Jungle Fun and Adventure |
"It is an extremely
valuable tool. Everyone is motivated knowing that the secret shopper
could be coming anytime." |
|
-
Josh Drake
The Factory Fun Center |
"It has helped us to analyze exactly
where we need to focus our time and resources as far as training,
maintenance, etc." |
