Celebrating
Over 20 Years
of Service!
1996-2017

References

Amusement Advantage’s first-rate services continue to garner a strong and dedicated client base and key partnerships.

Here’s what our customers are saying:

“Amusement Advantage has been a great partner in providing feedback on how our parks are performing.  Their shopper evaluations are timely and actionable.  We use them for everything from addressing maintenance and operational concerns to recognizing outstanding associates.  We also appreciate AA’s flexibility and responsiveness to our needs, such as tweaking evaluations or reformatting reports.  Our decision to utilize Amusement Advantage for mystery shopping services has proven to be a great investment.”

Craig Freeman

Cedar Fair Entertainment

“Apex Parks Group uses Amusement Advantage for our Secret Shopper program because they have proven to stand out above their competition.  Amusement Advantage specializes in the Amusement Industry and their shoppers are trained on what their clients are looking for as far as KPIs. (Key Performance Indicators)  Scott and his Team will work with you on what you want evaluated and how high of a standard you want to hold your team accountable to. The questions and areas of the business inspected are selected by you and you receive back-up via a written report and photos. I would recommend anyone looking to implement an affordable Secret Shopper program to consider Amusement Advantage.”

Gregg Borman

Apex Parks Group

“I can say quite a bit about how much we like the AA product and how much better it is than the other services we have used.  It is a great addition to our in house surveying and we continue to find it well worth our investment.  The GM’s and their teams at all the Schlitterbahn parks look forward to the AA surveys.  The customizing AA did for us to make sure we get the information we need to measure and continuously improve our guests experience was helpful.  The thorough and useful reports are a great snapshot of what the guests’ entire experience is.   Anytime we have a question or issue about any part of the process calls are promptly taken and acted upon by the AA team.  Managers are using the online comparison tools to check past and current performance and improvement.  A very helpful tool!”

Terri Adams

Schlitterbahn Waterparks & Resorts

“After a detailed selection, we ultimately selected Amusement Advantage to provide exclusive mystery shopping services for our companies based upon your demonstrated integrity, attention to detail, flexibility, and national presence.   Amusement Advantage has proven to us on numerous occasions that they can handle a variety of demands in a wide range of cultural attractions – often at a moment’s notice.  We highly recommend Amusement Advantage to any visitor service provider looking for such a skilled, responsive, and professional organization to partner with.”

Tim Brantley

Service Systems Associates

“Amusement Advantage is one of my favorite partners we bring to our member bowling centers through our Smart Buy program.  The information provided by their experienced shoppers is very detailed and useful, which wasn’t always the case with other services we tried in the past.  Our members consistently rank this benefit very high in their satisfaction surveys.”

Amy Arcuri

Bowling Providers Association of America

“As VP of Operations,  tracking customer service performance across our chain is a top priority for our company.  We have had issues with Shopper Companies over the years until we hired Amusement Advantage.  They are easy to work with. They understand the family entertainment business. We worked closely with Scot to develop a specific shopper report that fits the needs of our company.   We fine tune our shops on a regular basis and they work with us to accomplish our goals.  I highly recommend them.”

Bruce Aster

United Skates of America

“The Mystery Shopper Reports provided by Amusement Advantage give us great insight into the guest experience and are invaluable in improving the way we interact with our visitors.  We highly recommend their services.”

Caroline Fly

Aquarium of the Pacific

“I contracted with Amusement Advantage to provide secret shopper reports for the USS Midway Museum in May, 2010. I have been very pleased with the service they have provided – the reports are an invaluable resource to measure our level of customer service. They are an excellent tool for our department managers to not only show areas needing improvement but also provide an opportunity to catch employees/volunteers doing the right thing. They have been extremely responsive and timely to any requests I might have for changes to the secret shopper report. They are professional and thorough and I highly recommend this service to any attraction/museum looking to implement a quality secret shopper program.”

Mark Berlin

USS Midway Museum

“We started using Amusement Advantage, Inc. after they performed the secret shop that won us the 2009 FEC of the World Award. The shops are very thorough and timely. I would highly recommend them if you are looking for a secret shopping service.”

Brian Cohen

Entertainment Properties Group

“Amusement Advantage has helped Mulligan Family Fun Centers increase customer satisfaction year after year. The insights his shoppers provide are invaluable. I would highly recommend Amusement Advantage to any FEC, Amusement Park or service venue.”

Rob Thomas

Mulligan Fun Centers

“Amusement Advantage Inc. has performed Mystery Shopping Services for our wind tunnel operations. We are very pleased with the results and they are a great tool for helping us to learn how things are from the customer’s perspective. I would recommend his services for any company that wants to learn what their customers are thinking.”

K. Trevor Thompson

SkyVenture

“Amusement Advantage has been absolutely fantastic to work with. They are extremely focused on satisfying the customer. When asked to make changes, they do so quickly. I would highly recommend Amusement Advantage for mystery shopping needs.”

Brandon Berg

Holiday World & Splashin’ Safari

“Amusement Advantage has helped the Columbus Zoo and Aquarium identify guest service needs on a very timely basis. The shopper reports are very detailed. They have been adjusted to our specific needs. We share them with all of management.”

John Gannon

Zoombezi Bay at the Columbus Zoo and Aquarium

“Amusement Advantage, Inc., is our primary source for monitoring and evaluating out Guest Service results and how those results compare to our standards and goals. The reports provided by Amusement Advantage are extremely accurate, un-biased, and very valuable to our continued success. They have always been a pleasure to work with and provides a reliable, timely, and a communicative service.”

Anson Brantley

Space Center Houston

“We have been working with Amusement Advantage since April 2008 and we are happy with the services they provide, as well as the amazing customer service and support we’ve received.  Their shops provide us with information and insight on our customer service and operations.  Their reports provide a detailed overview of our operations and allows us to quickly make the necessary adjustments to not only meet but also exceed our guests expectations.  Their team has been professional and very responsive to our needs and we highly recommend their services”

Ruth Lopez

Georgia Aquarium

“Amusement Advantage has always surpassed our expectations. We have their service to be better than anything we have ever tried before with anyone.”

Court Huish

Boondocks & Wilsonville Family Fun Center

“It initiates conversations about customer service and what we do well and where we do not do as well and why.  We chose them because of the format, experience, flexibility and feeling that we were an important client.”

David Bucher

Kiwanis Park Recreation Center

“We recommend Amusement Advantage.  I think it is a great service and reasonably priced.  It has helped us identify problems from a customer’s point of view.”

Amber Christopher

Denver Zoo

“The customizable site review was very helpful to managers in addressing service shortfalls, but also in providing positive feedback to staff.”

Donna M. Powell

Northwest Trek Wildlife Park

“The quality of the product is excellent and the cost is reasonable.  We use the results to hone our training and recognition programs.  We also respond immediately to issues raised by the reports.” Dino Fazio

Morey's Piers

“This is an invaluable program in terms of obtaining the evaluations from an outside source and helping us to continually implement and evaluate our service to our guests.” Colleen Wyatt

Hinkle Family Fun Center

“Allowing our staff to listen to their own recording and grade themselves is priceless. The evaluations are a great teaching tool.” Robert Araiza

Mulligan Family Fun Centers

“Amusement Advantage does a great job of tailoring the survey to each individual park’s needs. We are extremely satisfied with the results.” Brian Baker

Ocean Breeze Water Park

“It’s a good way to track the service in your facility…very thorough evaluations, easy to read.” Darren Harmon

Wilsonville Family Fun Center

“It is a great tool to see how your business is operating. We’ve taken many suggestions by the shoppers and implemented them – to our guest’s appreciation!” Lou Cirigliano

Casino Pier & Breakwater Beach

“We can pick little things out and sometimes we can see trends. We are extremely satisfied with the delivery and timing of the reports.” Andrew Maurek

Hyland Hills Water World

“It is an excellent tool that will help you gauge what you do right and what you need to improve on. We use all of our evaluations as a tool to improve guest relations, hiring, safety and cleanliness.” Ken Ciancio

Hyland Hills Adventure Golf

“The service pinpoints areas which may otherwise be overlooked and improves customer service.” Linda De Carvalho

Golf N' Stuff Fun Centers

“The program is great for feedback to staff and to assist in training. We are extremely satisfied with the quality and customization.” Michael Brooks

Boondocks Fun Centers