Celebrating
Over 20 Years
of Service!
1996-2017

Industry Benchmarks

How do you compare to other attractions?

Businessman 10Industry Benchmark reports are available for select attraction types for our mystery shopping customers. These reports provide industry average scores from our other mystery shopping customers as an aggregate compared with your individual attractions average scores. The other facilities contained in the aggregate may or may not be identified depending upon the number of attractions represented and individual client request. The same evaluation criteria are used for these surveys regardless of attraction type. We ask each mystery shopper to complete the survey in addition to the regular mystery shopping evaluation.

Criteria:

  • Customer Service (received from employees) (required)
  • Facility Conditions – Maintenance and Cleanliness (required) Amenities
  • Guest Services Available (required)
  • Food Service (required)
  • Merchandise (Gift Shops / Retail) (required)
  • Rides, Attractions and Entertainment (required)
  • Value / Price (required) As Compared to Other Amusement/Entertainment Facilities
  • How likely are you to return to this facility based upon this experience (required)
  • How likely are you to recommend this attraction to others? (required)

Sample Report: