ServicesMeasurement, Analysis, Action!
What are Your Guests Experiencing?
Every aspect of the guest experience is important and can impact spending, return visits, and drive your social media reputation.
- A typical dissatisfied guest will tell 20 other potential guests; these 20 in turn will tell another 20… you see the trend.
- For every complaint the average business receives, there are 24 more unhappy guests.
- It costs 6 times more to attract a new guest than keep a current guest
As the only exclusive Guest Experience Solutions provider to the attractions industry, Amusement Advantage is dedicated to providing each attraction with the tools needed to measure their guest experience, analyze results, and facilitate action to improve their guest experience.
Solutions for the Attractions Industry:
- Mystery Shopping – Comprehensive, on-going guest experience evaluation programs
- FunRating – Annual industry benchmark report
- Instant Intercept – In app push notifications surveys during guest visits
- BackLooper – Post-visit email surveys plus data aggregation and analysis
- Exit Surveys – On-site guest surveys conducted by contractors
- Training / Development – Guest Experience and Leadership workshops, coaching and programs
Click links above for more information.