Celebrating
20 Years of
Service!
1996-2016

Aquariums

Orange fishesWe have implemented programs at 15 aquariums all across the US and Canada. Amusement Advantage is an expert at conducting mystery shopping programs at aquariums and experienced at providing the most comprehensive evaluation despite challenges associated such as extreme attendance levels, varying presentation times and changing exhibit options. We train our shoppers on proven techniques for engaging employees at presentations and exhibits to properly evaluate their customer service skills. We equip them with techniques for reading nametags at locations where this can be difficult. We also offer guidance as to how to deal with planning their day to ensure all areas are evaluated.

A typical aquarium evaluation is approximately 10-12 pages long. Here is a list of sample areas covered on a typical aquarium evaluation:

Website
Phone Call
Parking
Facility
Restrooms
Admissions
Info Desk
Bird Area Greeter
Main Exhibits
Shark Exhibit
Bird Exhibit
Interactive Exhibit 1
Interactive Exhibit 2
Café
Café Employee
Café Cashier
Café Food
Snack Shop
Snack Shop Food
Gift Shop
Gifts Employee
Gifts Return Process
Overall
Suggestions
Most Memorable
Outstanding Team Member

 

To view a sample completed report from an aquarium click here.